Located in downtown Chicago, Illinois, and founded in 1994, New Century Information Services ("NCIS") is the leading alterations management solution provider for the retail apparel industry. The company utilizes its knowledge and understanding of user and market needs as well as its extensive expertise in specific software applications, systems and networking to develop specific product solutions that provide tangible value and rapid payback to customers.

Alterations is one of the last remaining cost centers within the retail environment to receive the scrutiny that retailers have applied across every other aspect of their business to reduce costs, increase revenues and improve customer service. HEM-Line provides retailers the tools and information with which to address and correct the inefficiencies of the alterations processes. Given the high costs and shortages of skilled tailors, the annual alterations budget for most retailers represents between 4 and 6% of gross revenues, or anywhere from several hundred thousand to several million dollars per year. An important aspect of the solution HEM-Line provides is that the substantial improvement the software invariably produces in alteration costs falls straight to the bottom line. Retailers would have to realize much higher increases in sales to achieve comparable bottom-line improvements.

Experience demonstrates that "You can't manage, what you can’t measure." Without the tools and information that the HEM-Line product suite provides, retailers waste hundreds of thousands to millions of dollars every year.

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