Q: I am trying to type a ticket number and nothing is appearing in the ticket number box.

A: Check to make sure your [Num Lock] key is "on". Look in the upper right corner of the keyboard to confirm the [Num Lock] light is lit. If not, press the [Num Lock] key to activate the numeric key pad.

Q: Why can't I locate a ticket that I know was entered?

A: If you are using Find and Open Ticket to locate the ticket, be sure to include the correct store prefix and a dash before the ticket number (e.g. 123-#######). You can also sort the Ticket List by Customer and simply type the Customer's last name. If the ticket was entered more than 90 days ago, it may have been archived from the view. In this case, press the ESC key to be sure that no ticket is selected and select Customer History from the File Menu. Type the customer's last name and press the Find button. Select the customer from the list using the phone numbers and zip code and press Show History. Look for the ticket you are trying to find in the Customer's history and click on the ticket number to open the ticket.

Q: Why does the promise date in the Ticket List appear in red when the garment has already been completed?

A: The promise date is still in red because the ticket has not been picked up or released.

Q: How do I delete a ticket?

A: Tickets that have been completed, released or picked up (status colors green, yellow or white) cannot be deleted without changing the information on the ticket. To delete a ticket, the status of all of its tags must be In Process (status color blue). Highlight the ticket you wish to delete and press [CTRL+DEL] or select Delete Ticket from the File menu.

Q: How do I add sales information after I've entered the ticket?

A: Find the customer's name in the ticket list and click on the Properties button. (Or press [CTRL+O]; or select Find and Open Ticket from the File menu, type in the location number and ticket number, and then click on the Properties button.) In the Ticket Properties dialog, select the Sales Info tab to enter the sales information.

Q: How do I correct the spelling of a customer's name or update any other customer information?

A: Find the customer's name in the ticket list and click on the Properties button (Or press [CTRL+O]; or select Find and Open Ticket from the File menu, type in the location number and ticket number, and then click on the Properties button.) In the Ticket Properties dialog, select the Customer tab to update any customer information. The changes will be applied to all of the customer's tickets.

Q: Why don't all fitters appear in the fitter list when I'm entering a ticket?

A: If a fitter does not appear in the list, s/he has not been scheduled to work on the date of the fitting (Drop Date). Confirm that the Drop Date is correct. If necessary, exit out of the Ticket Module and then open the Employee Module to check that the employee schedule is correct for this week.

Q: I'm ready to update the status of a garment and I've noticed that the tailors have added a few more alterations than were originally listed on the alteration ticket. How do I add these alteration tasks?

A: Open the ticket as you normally would. Before you update the status of the garment, choose the Alteration view button (to the left of the Status view button) and select the additional alterations from the list.

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Q: I've just added a new employee and want to enter his schedule but his name is not appearing in the schedule list?

A: If you do not see an employee in the schedule list, make sure the option "Has a Schedule" has been selected. To do this, select the employee in the Employee List and press [RETURN] or [ENTER]. The "Has a Schedule" option can be found in the employee record on the General tab.

Q: How do I delete a former employee from HEM-Line?

A: Please do not delete former employees from HEM-Line. They need to remain in the system to keep the historical production totals accurate. If you would like to discuss this question in more detail, please call one of our Client Services Managers at our toll free number: (877)-266-8600.

Q: I can't remember my employee password. What can I do?

A: Call the HEM-Line Technical Support desk at our toll free number: (877)-266-8600 and we'll help you get into the system.

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Q: My workroom efficiency has improved, how do I change the default efficiency that appears on several reports?

A: Ask your system administrator to update this information in the System Properties.

Q: Which report do I run to tell me if I have enough labor scheduled to complete my work for the next week?

A: To compare labor and workload run the Labor Availability and Workload Timing Report.

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Q: I need to restart my computer, what is the best way to do this?

A: Close all of your open software applications by selecting Exit or Close from the File menu or click on the X in the upper right hand corner of the application window. Click on the Start menu button in the lower left corner of your computer screen. Select the Shut Down command from the menu, choose Shut Down, if it isn't already selected, and press the OK or Yes button. If your computer doesn't automatically power down, you need to push the power off button on the computer box to complete the shut down process. Wait 30 seconds and push the power button again to restart your computer. Note: Do not use Ctrl-Alt-Delete to restart your computer unless instructed to by a technical support person.

If you would like to submit a question for inclusion in this list, please submit it to support@newcenturyis.com.


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